![]() and expected to perform without asking for help even though you have no experience outside of the training (give or take a week or 2 of only taking those type of calls), but then never getting those calls again in the future and then you being put on the spot because you MUST know EVERYTHING by memory. With a footprint in 17 countries, we have almost 100 customer service locations with +150k employees. When you are forced to learn every department (5 of them) you are paid a single dollar more to learn 4 MORE DEPARTMENTS. Atento worldwide Atento is one of the top 5 customer relationship management (CRM) and business process outsourcing providers (BPO) in the world and leader in Latin America. you are promoted with no pay raise and given more responsiblity. Theatre Teacher W/ (Technical Director Supplemental Position) - J. you are paid more by department base rates and one department is considered to be the longest training and having to learn the most information but you DO NOT GET A RAISE FOR. Theatre Teacher W/ (Technical Director Supplemental Position) - R. To make it worse, if you are promoted as an agent. Agent level you are at the mercy of high-ranked employees deciding to make you take more phone calls just because they don't like you and veil it as "they told us they need your help". Getting promoted is not worth it unless it's a team lead and above. Atento - Call center ratings in Pharr, TX Rating is calculated based on 3 reviews and is evolving. which I am working at currently for 5 years now and she is my constant disappointment. no one you complain to about her will hear you out and she has worked here for 5 years. She will go out of her way to make your experience a nightmare. If you are looking for a CX provider, complete this form, and an Atento sales executive will be in touch soon. The worst part of the job is Human Resources. Then pass on this job because they offer none of that. If you care about being respected, paid well, treated fairly, and room for promotions. ![]() If you absolutely need a job then this is for you. ![]()
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